Got questions? We’ve got answers!

We never require pre-registration for drop-in / public play! Our public play hours are:

Yes! Your drop-in play is good for all-day play at Jam Time. You can come and go with your little ones as you please until we close. All children must be accompanied by an adult (18 or older) at all times — caregivers may not leave children unattended at any time.

Jam Time is typically busier between 9am and 12pm, especially when the weather is bad. Things usually slow down in the middle of the day when people leave for naps and lunch, and may pick back up after most schools let out (3pm – close).

If you or your child would benefit from limited capacity and more sensory-friendly accommodations, we’ve got great news: Jam Time is a newly certified Autism Welcoming business! We dedicate a monthly hour of play to a sensory-sensitive environment, with dimmed lighting, limited capacity, a quieter play space and a relaxed shoe-wearing policy. Siblings welcome, and sensory kits are available on request. Email play@jamtime.com or call your local Jam Time for details.

Absolutely. We have an infant area with lots of baby toys including bouncers, an exersaucer, walkers, sensory toys, board books, and soft gym mats and tunnels. Our age range is 0–6, and it’s a great environment for anyone to start playing!

We offered private play during the pandemic, but now that Jam Time is open full time for public play and parties, we’re no longer able to offer it. If you’d like a private event at Jam Time, we offer three private party options — see the Party questions below for details.

Jam Time loves hosting play groups! Email play@jamtime.com to ask about scheduling a play group and other group discounts that may be available.

We offer two ways to save on play:

• Digital Play Pass — $135 for 12 individual admissions.
• Seasonal (3-month) Pass — offered 4 times a year: Spring (Mar–May), Summer (Jun–Aug), Fall (Sept–Nov) and Winter (Dec–Feb). Pricing depends on the number of children.

All passes are valid for one family per household and can’t be split between accounts.

Nope! You can use your gift card on anything at Jam Time — snacks, classes, passes, parties or public play.

We accept cash, Visa, Mastercard, Discover, American Express and tap-to-pay. We do not currently accept personal checks, Venmo or CashApp.

Yes. To keep Jam Time as clean as possible, everyone — kids and adults — must wear socks. Forgot yours? We sell brand-new socks for $2 that are yours to keep.

You’re welcome to bring in any nut-free snacks or drinks and enjoy them in our café area. All food and drink must stay in the café — none on the play floor. If anyone in your party has a snack made with a peanut butter alternative (WowButter, SunButter), please let management know. Tree nut butters (almond, cashew, walnut, hazelnut, pecan) are not allowed.

The café is for a quick snack or drink only. No celebrations in the café — that falls under our “no parties without a reservation” policy.

Jam Time prides itself on being the cleanest indoor playspace! Whenever you arrive for playtime or a party, the entire facility has just been sanitized, and we also sanitize at the beginning and end of public play. Every restroom has soap and water, and we use our own FDA-approved 75% isopropyl alcohol hand sanitizer (available to purchase!), Lysol spray and wipes, and other cleaners that kill 99.9% of bacteria and viruses. All locations also have a FreshAir Surround air purifier by Vollara.

Yes, there are changing tables in all of our restrooms. Please don’t change diapers or clothing in the lobby or on the play floor.

Masks are entirely optional. If you or anyone in your party feels unwell, please come back and play on a day you’re feeling better!

Jam Time has a lot to offer — play groups, classes, parties, donations and special events. If we haven’t answered your question, email the right team:

• Play: play@jamtime.com
• Classes: class@jamtime.com
• Parties: party@jamtime.com
• Donations: donations@jamtime.com
• Comments: comments@jamtime.com

Request a party through our online portal, call any Jam Time, or email party@jamtime.com. Parties are booked first come, first served, and are not confirmed until the deposit is paid and processed and you receive an email confirmation. Don’t see it? Check your spam/junk folder or email settings.

Once we process your request, you’ll get an email and text confirmation with a link to pay the non-refundable $200 security deposit. Your party is not confirmed until the deposit is paid, and we ask that it be paid within 48 hours of your request. We’ll make several attempts to reach you before cancelling the reservation and opening up the spot.

The balance is due on the day of your event and may change with any alterations. You can make payments toward your party by calling any Jam Time with a debit or credit card; additional payments follow the same refund policy as the deposit. Do not use the confirmation link to make further payments. We don’t recommend paying in full before your party day (see the Cancellation/Refund Policy).

Yes — we can hold a spot for 24 hours. If we don’t hear back by then, we’ll release it and you’ll need to resubmit your request. You can’t hold multiple spots while deciding between them.

We can note your name and contact information on that party. If the booked party cancels, we’ll reach out to confirm you’re still interested. If we don’t hear from you, we’ll release the spot so another family can book it.

From May to August you can often book with about two weeks’ notice. During our busy season, September to April, we recommend requesting at least 3 months ahead. Check the calendar to confirm the day, time and location are available before submitting your request.

You have 48 hours after paying your $200 deposit to request a refund to the card used. After that, the deposit is non-refundable and non-transferable.

If you need to cancel for any reason, please let us know as soon as possible. To use your deposit, you must re-book within three months of your original booking date, and the party must take place within that time. If you don’t re-book and hold your party within three months, the deposit is forfeited.

It depends. We need 30 minutes between parties to flip the party room and sanitize the play floor, so some parties can’t be extended:

• Simply Perfect 10–11:30am — can be extended by 30 minutes only, starting at 9:30am.
• Simply Perfect (Natick Mall) or Simply Private (all other locations) 10–11:30am and 12–1:30pm — cannot be extended.
• Simply Private 2–3:30pm — can be extended by 30 minutes only, ending at 4pm (the next party starts at 4:30pm).
• Premiere 2–4pm — cannot be extended.
• Premiere 4:30–6:30pm and VIP 4:30–7:30pm — can be extended, as they’re the last spots of the day.

Guests who want play-floor access before the party starts need to check in at the front desk and pay the $18/child admission. The Simply Perfect package is priced for play-floor access plus a private party room during your allotted time. To add time, see Can I extend the length of my party?

As hosts, please arrive no more than 5 minutes before your start time — if you arrive earlier, our staff may not be ready and may ask you to come back at the time in your confirmation email.

Every Jam Time is open for public play until the afternoon on weekends, so a morning private party is only possible if you buy out public play for the day. The buy-out rate is based on our capacity and drop-in rate: $18 × 100 people = $1,800 — and then all of Jam Time is yours! This doesn’t include the party package or any add-ons.

A longer party outside our standard time slots means reserving two party spots. We can reserve both and discount the first one, as long as it isn’t already booked by another family (the second spot and any add-ons are full price). Only one $200 security deposit is needed for both spots. Email party@jamtime.com and we’ll try to accommodate you.

Possibly. Weekday parties depend on manager and staff availability, and must be booked as a Simply Perfect package unless you also buy out public play (see Can I book a Private Party in the morning?). Email party@jamtime.com and we’ll try to accommodate your request.

It depends on the weather! On a nice day, you can almost have a private party for a shared-party price.

Yes! Just note the following:

• Personal decorations: must be pre-assembled and dropped off by 3pm the Wednesday before your party, labeled with your last name, date and party time. Balloon garlands can’t be dropped off with other decorations — if you’d like us to assemble one, see the add-ons on the party page. Let staff know which decorations to set aside at cleanup so you can collect them.
• Jam Time assembly: if you’d like us to assemble your decorations, the base fee is $35, plus more depending on complexity.
• Venue rental for decorating: to decorate yourself or with an outside decorator, you must rent the last two party slots of the day (2pm and 4:30pm) — the first for setup, the second for the party. You’re responsible for setting up and tearing down everything you or your decorator provide; for liability reasons our staff can’t help with other vendors’ decorations.
• Restrictions: no large panels, posters, balloon arches or frames unless you’ve booked two party spots. Lightweight materials only (foam core, cardboard) — no plywood, wood, metal or glass. Allergy-causing decorations (e.g. hay, live plants) are prohibited unless approved by Jam Time in advance.
• Teardown: start removing decorations in the last 15 minutes of the party and have everything out within 10 minutes of the end. Late removal is $75 per 30 minutes. We can’t store equipment on site, and you’re responsible for removing any outside balloons.

We have over 150 themes and are always adding more. Want to see a particular theme? Just ask — if we have photos of past setups, we’ll send them. Because inventory turns over quickly and every setup is unique, we can’t guarantee specific decorations.

Every party includes wall decorations (bunting, banners, wall swirls, scene setters), table covers, paper goods for adults and kids, serving ware and utensils, a balloon tower (a short garland at the mall) and two balloon centerpieces. You just bring the cake!

• Balloon colors: Simply Perfect and Simply Private parties use standard primary/rainbow colors. To customize the tower and centerpieces, see the add-ons on the party page (e.g. balloon garland, color-matched tower/centerpieces).
• Festive theme: a cute, colorful rainbow balloon motif (red, orange, yellow, green, blue, pink, purple).
• Custom theme: a theme not listed online is $50 instead of $35. Once the deposit is processed, a custom theme and related add-ons can’t be removed or changed, as the funds have been allocated for supplies.
• Taking balloons home: we reuse as many balloons as we can, so balloons we provide (including garlands) stay at Jam Time unless staff approve otherwise. You’re welcome to take home any balloons you brought.

All Jam Time balloons are air-filled. You’re welcome to bring helium balloons on the day of your party — except at Natick Mall and Hanover, which don’t allow any helium balloons because of their vaulted ceilings.

Yes, at two of our locations! Pull-string piñatas only are allowed at Maynard and Norwood. Piñatas are not allowed at Natick Mall or Hanover.

Yes, with some exceptions. All food and drink must be nut-free, shellfish-free, non-alcoholic, THC-free and with no open flames (aluminum chafing dishes with gel Sterno burners are prohibited). Electric hot/warming plates, Instant Pots and crock pots are welcome. Outside food must arrive with you at the start of the party — it can’t be delivered before or during.

All pizza must be ordered through Jam Time so delivery is on time. If a guest has dietary restrictions our vendors can’t accommodate, you’re welcome to bring food for them. You can order anything on our vendors’ menus — we use local pizza shops:

• Norwood: Mustang Pizza
• Natick Mall: Pizza Plus
• Maynard: MVP (Maynard Village Pizza)
• Hanover: Norwell Pizzeria

It depends whether you’re feeding just the kids or kids and adults. The week of your party, we’ll ask for an estimated head count to help work out how many pizzas you need. All pizzas are large (16–18") and double-cut into kid-friendly slices.

Popular extras include chicken tenders, wings and salads — check the vendor’s menu online, but note our prices differ because Jam Time includes tax, tip and delivery.

Most vendors offer gluten-free; ask us whether your location’s vendor can. Gluten-free cheese pizzas are smaller (10") but still $16 each. All our vendors use egg-free dough. Please tell us about any food allergies so we can note them in your party file.

Hanover, Maynard and Norwood have residential fridge/freezers, which we use for ice and our lemonade/water pitchers. Natick Mall has a small college-size fridge for juice boxes plus a water cooler for parties. We can’t guarantee space for cakes, ice cream cakes or other drinks — small coolers with ice are welcome!

We don’t allow celebrations in the café during public play — this falls under our “no birthday parties without a reservation” policy, since every party needs prep, planning and staffing. Our Simply Perfect package is great for smaller groups and includes exclusive use of the party room!

Shows can be added to private parties of 2 hours or longer and depend entirely on vendor availability. Each show needs an additional non-refundable $100 deposit to secure the vendor, with the balance added to your final amount due on the party day. Once your party and show deposits are paid and you’ve chosen a show, we’ll request it from our vendors for you. If you cancel the show, the show deposit is applied to your party balance. Shows are generally $400+ (pricing set by the vendor), and entertainers are usually tipped on the day.

• Animal Show — a 40-minute interactive show where kids can ask questions, touch and learn about all kinds of animals, from snakes to birds. Specialty animals cost extra. Best for ages 4+, as kids need to stay seated and quiet for a while.
• Magic Show — a 40-minute show with age-appropriate tricks, stories and audience participation. Best for ages 4+.
• Jammin’ Science — put on your lab coat for a science class with Mr. Malcolm! Superhero science, weather, archeology — you name it. Best for ages 3½+.
• Music Concert — depending on location, a 40-minute family concert with Mr. Vic from Music Together or Lucky Day Music with Stacey Peasley. Great for all ages.
• Big Joe Storyteller — imaginative, engaging tales full of wonder… plus puppets! About 45 minutes, for all ages.

Favors usually include one big item — like a reusable cup, art set, backpack, stuffed animal or our custom Jam Time moose — plus 1–4 smaller toys such as a rubber duck, Play-Doh, slime, noisemakers, stickers, necklaces, sunglasses, silly straws, notebooks, crayons, balls or bubbles, all tied up in a fun cellophane bag. We can’t guarantee specific items, but we can guarantee super cute favors!

The general guideline is two weeks (14 business days) before your party, though it depends on the change. The more notice, the better!

• Theme: final choice needed at least 14 business days ahead — party bins are packed two weeks in advance. Check your confirmation email and contact us with any theme questions. Custom themes and add-ons can’t be changed once the deposit is processed.
• Favors: can be added on the day (a mix of festive and other themes; we can’t guarantee they’ll match).
• Extra time: confirm with the store at least two weeks ahead so we can staff it.
• Specialty character visits: subject to availability; cancelling or changing with less than two weeks’ notice may forfeit the $75 add-on cost.
• Final head count: due the Friday before your party, and can’t be changed on the day or once the party has started.
• Pizza: ordered the Friday before your party.

Head count means kids aged 1–12, and it does include the birthday child(ren). Babies under 1 and kids over 12 don’t count, since they usually don’t need a table setting or favor — unless you add on a favor for them. We can comfortably seat 36 kids in the party room.

Adults don’t count either. Each Jam Time holds around 100 people, so as long as your guest list is under 100, you’re good!

Our staff work incredibly hard to make every celebration memorable and effortless. Gratuity is optional but always appreciated — and we love warm notes and rave reviews too!

Under the Americans with Disabilities Act (ADA), a service animal is one specifically trained to do work or perform tasks directly related to a person’s disability. Jam Time welcomes service animals at all locations; emotional support or comfort dogs are not allowed.

Service animals must be healthy, clean and groomed (no fleas, ticks or sores), house-broken, under your control at all times (leash, harness or other effective control), well-behaved (no barking, biting or scratching) and vaccinated as required by local, county and state law. Staff may ask for proof of vaccination as local law allows.

Yes! You’re welcome to do a make-up in any other class during your session, at either location that runs classes. If no make-up fits your schedule, talk to a Jam Time manager to work something out before the end of your session.

Absolutely! While you’re enrolled in a class, you get unlimited Jam Time play at all locations.

If you’re new to Jam Time and thinking about enrolling, you’re welcome to try a class for free before committing to the whole session. Talk to any Jam Time manager to sign up for a trial — it includes playground admission for the day.

We’d love for you to still join us! If the session has already begun, we’ll prorate the price based on the number of classes left. You can also drop in to any class for just $25.